Richard Baylor, COO at St. Vincent’s Consulting and former Cerner (now Oracle) executive, and Paul Charnley, Luminary advisor and former NHS CIO of the Year share their insights on building strong EPR vendor-trust relationships.
Having explored the crucial topics of early engagement and strategic alignment, Richard and Paul now discuss the importance of effective communication, understanding mutual needs, and balancing expectations versus reality within EPR vendor-trust relationships.
Effective communication: The backbone of EPR vendor-NHS trust
Effective communication is a critical element in managing escalations and understanding mutual needs and expectations within EPR vendor-trust relationships.
Richard emphasises the necessity of establishing transparent communication channels early in the relationship.
By transparent communication, he refers to the ability to be open and candid about challenges without fear of reprisal.
This level of openness allows both parties to address and resolve complex issues collaboratively, as hiding internal problems or fearing negative consequences can hinder effective problem-solving.
Richard underscores that such honesty and openness are crucial for timely resolution and maintaining trust.
