Like many organisations across the NHS, Bradford Teaching Hospitals NHS Foundation Trust (BTHFT) has faced pressures on its emergency department, constraints on bed capacity and patient flow, and challenges with its non-elective care pathway. Without clear insights about patient and ward circumstances during the admissions and transfer processes, patients weren’t always placed in the right ward when they were admitted.
Through a collaboration with GE HealthCare and the introduction of the Command Centre, BTHFT embarked on an organisational and operational transformation programme, enabling the Trust to operate at a higher performance level.
Here, we speak with Sajid Azeb, Chief Operating Officer and Deputy Chief Executive at Bradford Teaching Hospitals NHS Foundation Trust to learn more:
By utilising digital technology, analytical insights, redeveloped workflows and processes, and dedicated staff, BTHFT has developed an optimised operating model to maximise resources and proactively manage demand.
HTN visited the Trust to learn how the Command Centre works; what it means for operational performance; the impact on the emergency department, patient flow, discharge, deterioration management, and the hospital’s operations at night; and the Trust’s plans for the future.
For more information on the programme, you can read the in-depth case study here.
