System C, a leader in healthcare and social care technology solutions, has announced the successful development of a new groundbreaking AI capability.
In partnership with Microsoft, System C’s AI Assistant for Social Care will support social care practitioners by reducing their admin burden.
Frontline workers will be able to simply record their assessment or meetings with citizens via a smartphone or laptop.
The AI Assistant will then transcribe the audio and populate responses to required workflows which will improve accuracy whilst saving time on the administrative overhead of typing up meeting notes.
This can save up to 45 minutes per full needs assessment, leading to time savings exceeding £1 million per year.
This will depend on the volume of assessments undertaken but is readily achievable for most local authorities.
This capability will be available within System C’s Liquidlogic social care software for adults and children.
This new solution leverages a secure and compliant Microsoft-hosted version of the ChatGPT large language model (LLM) to deliver the groundbreaking solution.
The AI assistant generates draft responses into locally defined forms, cross-referencing the responses back to the assessment meetings.
By removing what can be a heavy administrative burden on the practitioner, means that they can give more focused time to the citizen when in discussion.
System C is embarking on a Proof of Value (POV) exercise with several local authorities, including Cheshire East Council.
The POV aims to establish the benefits in a real-life environment and demonstrate how it can be used at scale.
Helen Charlesworth-May, Executive Director of Adults, Health and Integration at Cheshire East Council said: “We are delighted to work with System C in exploring how we can use AI technology to support the work our social care teams do across Cheshire East.
“We are excited about this exercise and exploring other opportunities to embrace AI and improve ways of working for our practitioners.”
Amrik Johal, Managing Director Social Care and Education at System C comments: “We are excited about the potential that AI presents us to transform practitioner-citizen interactions.
“By automating the interpretation and documentation process, we aim to improve efficiency and accuracy, ultimately enhancing the quality of service provided to citizens.”
System C is committed to ensuring that this innovative solution meets the highest standards of quality and performance before it is made available to all existing customers in Spring of 2025.
System C is continuing to explore ways in which AI can enhance its offering across local government which includes adults and children’s social care case management, education, finance, and commissioning solutions.
