Digital Workforce, a global leader in enterprise automation and AI-driven solutions, has announced a landmark deal with one of the largest integrated academic health systems in the world.
The US based Academic Health System employs over 80,000 people – almost three times as many as employed by the UK’s largest NHS trust – and comprises world-leading hospitals and a vast research enterprise.
The newly signed partnership marks a significant milestone in a move from analogue to digital, and the organisation’s journey to drive productivity, future-proof its automation capabilities and scale its intelligent operations.
Louise Wall, Digital Workforce Managing Director – Healthcare UK&I, said: “This partnership exemplifies our commitment to delivering measurable value to large healthcare organisations through enterprise-wide automation enabling the secure deployment of solutions that improve the reliability, efficiency, and safety of critical processes.
“In the UK, we already support the NHS with more than 65 cloud-based automation implementations, working with large trusts such as Leeds Teaching Hospitals, University Hospitals Birmingham, Portsmouth Hospitals and Guy’s & St Thomas’.
“That experience has directly shaped our multi-technology, cloud-enabled and managed services model, laying the foundation for long-term innovation and operational excellence in highly regulated healthcare environments.”
Under the new contract, valued annually at over £1 million, Digital Workforce will support the health system in reducing workforce pressures by modernising and migrating its substantial on-premise automation infrastructure with over 100 bots to a secure, scalable cloud environment.
The transition includes deploying the Digital Workforce Outsmart cloud platform to provide flexible, consumption-based access to SS&C Blue Prism technology, supported by 24/7 managed services from Digital Workforce.
The project reflects the growing demand for large-scale automation in healthcare systems globally, including the UK – while recognising the need to reduce the administrative burden on clinicians.
The collaboration also opens new opportunities for the client’s future expansion and automation across clinical and administrative pathways, including intelligent document processing, AI agent integration, and enterprise-wide automation governance.
Furthermore, the programme reflects a broader shift toward cloud-based automation in systems globally and specifically in the UK, as organisations seek to improve efficiency and resilience at scale.
Rob Stone, General Manager, IA & Analytics at SS&C Technologies, said: “Our close partnership with Digital Workforce spans more than a decade.
“The company’s expertise in process excellence and service delivery is exceptional, particularly in the healthcare sector, where our companies have long shared a strong focus.
“We are proud to see our technology supporting this world-leading healthcare system and to collaborate with Digital Workforce in transforming one of the most critical industries through agentic automation.”
Jussi Vasama, Digital Workforce CEO, added: “This latest win underscores Digital Workforce’s position as a trusted partner for large-scale automation transformation programs in regulated industries, like healthcare, where quality, compliance, and innovation must go hand in hand.
“Moreover, we are exceedingly proud to support this customer specifically: a world-renowned, research-intensive healthcare system and one of the largest in the United States.”
