Steve Barclay, Health and Social Care Secretary, commented: “We are already making real progress with 10% more GP appointments happening every month compared to before the pandemic. I want to make sure people receive the right support when they contact their general practice and bring an end to the 8am scramble for appointments.
“To do this we are improving technology and reducing bureaucracy, increasing staffing and changing the way primary care services are provided, which are all helping to deliver on the government’s promise to cut waiting lists.”
Responding to initial details of the GP access recovery plan, Professor Kamila Hawthorne, chair of the RCGP, said: “Investment into improved telephony systems in general practice with sufficient numbers of trained people to use them is one part of the jigsaw in improving access, and it is something the College has called for and welcomes.
“We await further details of the full access recovery plan, but ultimately the best way to improve access to GP care and address the intense workload and workforce pressures GP teams are working under, is to increase numbers of fully trained, full-time equivalent GPs through effective recruitment and retention schemes.”