For improving the new patient registration process, the guidance covers how to increase online use, review and plan the patient online journey, and consider automation back-office tools. Here, it notes a current pilot programme to automate the process of matching a patient against the spine, and into the clinical system.
Earlier in the week, HTN shared an NHS England support offer that focuses on improving telephone journeys in general practice. Here, the aim is to support practices and PCNs in choosing, purchasing and optimising the use of advanced cloud-based telephony. The guidance covers the functionality offered; the use of call data to make improvements with four key metrics outlined; aligning handling capacity with demand; making continuous improvements to telephone journeys; and scaling telephony.
Last year, Dr Osman Bhatti shared with HTN a unique patient registration tool for North East London. Dr Bhatti shared key learnings, challenges and experiences from the development of a unique patient registration tool that allows patients across North East London to register with a GP easily and quickly.
In August, we chaired a panel discussion on digital primary care, where we welcomed Nikki Mallinder (director of primary care at Surrey Heartlands ICS); Dr Paul Wright, (GP, deputy clinical director/IT clinical lead at NHS Greater Manchester and CCIO at Manchester and Trafford Local Care Organisation); Jamie Innes (product director at Inhealthcare); and Dr Osman Bhatti (GP and CCIO at North East London ICB). The panel shared their experiences in digital primary care, with focus on managing access and demand; the management of long-term conditions; supporting the workforce digitally; and their hopes for the future.
