Health Technologies

One in five UK doctors use AI chatbots

A significant proportion of UK GPs are integrating generative AI tools, such as ChatGPT, into their clinical workflows, a survey led by researchers at Uppsala University in Sweden has found.

The research found 20 per cent of GPs reported using generative AI tools in their practice, with ChatGPT being the most frequently used AI tool.

Conducted with collaborators at Harvard Medical School, Boston, USA and the University of Basel, Switzerland, this is the most comprehensive examination of generative AI in clinical practice since the launch of ChatGPT in November 2022.

Lead researcher Dr Charlotte Blease, an Associate Professor at Uppsala University, said: “While there is much talk about the hype of AI, our study suggests that the use of AI in healthcare is not just on the horizon – it’s happening now.

Doctors are deriving value from these tools.

“The medical community must act swiftly to address the ethical and practical challenges for patients that generative AI brings.”

The study was conducted in February 2024 as part of a monthly omnibus survey and included GPs from across different regions of the UK.

Researchers surveyed 1,006 GPs registered with Doctors.net.uk, the largest professional network for UK doctors.

The aim of the study was to measure the adoption of AI-powered chatbots by GPs across the UK and to understand how these tools are being used in clinical settings.

The study revealed that among users, 29 per cent utilised AI for generating documentation after patient appointments, while 28 per cent employed it to assist with differential diagnosis.

Blease said: “This study underscores the growing reliance on AI tools by UK GPs, despite the lack of formal training and guidance and the potential risks involved.

“As the healthcare sector and regulatory authorities continue to grapple with these challenges, the need to train doctors to be 21st century physicians is more pressing than ever.”

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