Patient communication platform Artera, formerly Well Health, announced it has partnered with GPT-enabled conversational AI provider Hyro to launch Artera Care Assist, an AI-powered virtual assistant that can be embedded into health providers’ websites to answer common patient questions.
Artera offers a two-way communication hub for patients and healthcare organizations to connect. The platform provides secure, multilingual messaging in the patient’s preferred communications channel: email, texting, telephone or live chat.
Hyro offers a call center for providers that allows for automated conversations with their patients via conversational AI. The New York-based company also provides real-time analytics, with insights from patient interactions and a GPT-powered assistant, dubbed Spot, that offers explainability around AI outputs.
Artera Care Assist, powered by Hyro, is a conversational AI-enabled virtual assistant that healthcare providers can embed within their website to respond to patients’ commonly asked questions, such as office hours and parking information. Answers are based on information already available within the healthcare provider’s website.
“Millions of patients visit healthcare providers’ websites each year. Artera Care Assist expands our industry-leading patient communications technology to those patients and enables health systems to consolidate more of their communications into a single, integrated platform,” Guillaume de Zwirek, CEO and founder of Artera, said in a statement.
THE LARGER TREND
Hyro, formerly Airbud, scored $20 million in Series B funding in May, led by Macquarie Capital, bringing the company’s total funding to $35 million. At the time, the company said it would use the funds to expand its workforce, form strategic partnerships and enhance its AI-enabled call center, mobile and web offerings.
In 2021, Hyro secured $10.5 million in Series A funding.
Other patient communication platforms include Luma Health, which provides text-based scheduling, referrals, appointment reminders, intake, telehealth and other patient-provider communication offerings, and Carenet Health, which acquired fellow patient-engagement company Stericycle Communication Solutions for approximately $45 million in cash in December.